Direct Referral

Nightingale House Hospice is aware of the increasing pressure on community health colleagues and is conscious that requests for referrals for admission are not progressing quickly at this time. We currently have beds available and a dedicated phone line to take direct referrals.

What is a direct referral?

A direct referral is when an individual with a palliative care need who might require admission to our services or their family member can call the hospice direct and speak to a member of our triage team who will then be able to undertake a direct triage with the patient.

Following receipt of your call we will endeavour to get in touch with your primary carer such as your GP or district nurse to confirm the request for admission and obtain the relevant clinical information we require to enable the admission to be progressed. We will keep you informed of the progress of your call and referral enquiry every step of the way.

By using the direct referral process, we hope this will enable admissions to occur more quickly during these challenging times.

When can I call?

  • Over the age of 18yrs old
  •  Living within Wrexham, Flintshire, East Denbighshire, the A494 corridor to Barmouth, and the borders, including Oswestry, Ellesmere, Wem and Whitchurch
  • With a palliative (life-limiting) diagnosis – this can include cancer, heart failure, neurological conditions such as motor neurone disease and known to the district nursing general practice teams.
  • Struggling with uncontrolled symptoms for example pain, sickness etc.

Due to our duty of care to our existing patients we are unable to admit individuals with confirmed or symptoms of Covid 19; these include a high temperature and/or a new continuous cough, change in taste or smell.

Please call us and ask to speak to a member of our triage team 01978 316800.

This triage team are available between 9am and 4pm, Monday to Friday (excluding Bank Holidays).

Please note this is in addition to our 24/7 advice line which is still operational.


Get In Touch

For more information on Direct Referral please call 01978 316800 or complete and submit the form below:

    Please be aware the information you provide within this contact form will be saved on our servers and sent to a shared inbox before being forwarded to the relevant department therefore, please do not include any sensitive information within the form. By ticking this box you are agreeing to us storing your information. Please view our privacy policy for further details.