In Patient Unit

All our services are free of charge including staying at the Hospice. All patients have access to television and radio, free Wi-Fi and headphones are available on request. Mobile phones may be used at the hospice providing they do not disturb other patients. A telephone can be brought to you for use on request.

Your care plan is regularly updated by our nursing staff throughout your stay. Relevant information will be shared with other members of the hospice team, e.g. doctors, nurses, occupational therapist, physiotherapist, social worker, complementary therapist, chaplains, pharmacist and dietitian.

You will be shown to your bed and given time to settle onto the ward.

Your family or carer may accompany you if you wish. Once you are settled you will be assessed by a doctor, advanced nurse practitioner or nurse. They will discuss with you your needs and concerns and answer any questions you may have.

You will meet members of the team and be given the opportunity to discuss the initial planning of your care with both medical and nursing staff. If you wish, your family may be present during this time, or if not, they may discuss any issue with staff later with your consent.

Visitors are welcome to make drinks in the kitchen located in the middle of the In-patient Unit. Unfortunately, we are not able to provide meals for visitors but our on-site café Caffi Cwtch is open between 10am – 4pm Monday to Saturday. We can also provide information if required on local cafes/restaurants or supermarkets. Our donations towards the cost of providing tea and coffee etc are gratefully received. Please avoid making drinks when patient meals are being served.

The hospice operates a policy of open visiting dependant on patient wishes and current condition; restrictions to immediate family only may be applied in some circumstances. The suitability of times and duration of visits may therefore change. Please phone the hospice on 01978 316800 prior to arrival to check if it is appropriate to visit to avoid unnecessary journeys.

The hospice has facilities for family members to stay with patients on the In-patient unit, this service is available at the discretion of the nurse in charge and is limited to families who have been advised to stay close at hand. Information on accommodation locally is available from the hospice.

We welcome compliments or complaints about the services we provide to patients and families. Comment sheets and information about our complaints policy and procedure can be found in the information folders at each bedside. The hospice participates in the I want great care national audit of patient and carer satisfaction.

Some people will come to Nightingale House Hospice to die, however patients come for other reasons. For example, a period of assessment, symptom management such as pain and nausea and for support for themselves and their families for psychological distress.

Duration of stay is based on an individual’s assessment and their needs, however we are not a long stay care environment.

Where possible we support/co-ordinate safe discharges to a patient’s preferred place of care.

Wellbeing Centre

A referral is required from a GP, consultant or specialist nurse. People living with life-limiting conditions may be referred as an outpatient for symptom management, rehabilitation, specialist advice and support. Following referral from a health professional we make contact to offer an initial assessment with one of our specialist team. During the assessment any concerns can be addressed. Care can then be provided based on individual needs.

The care offered is holistic and life enhancing. Attendance is reviewed on a regular basis. Support can be offered in a variety of ways following discharge.

People living with complex problems associated with life-limiting conditions. Following receipt of referral, people will be offered an outpatient appointment for assessment of their needs, and offered the opportunity to access appropriate services to meet those needs.


People diagnosed with a life-limiting illness. Patients can attend as an outpatient or be assessed and attend when an inpatient or from the Wellbeing Centre.

We accept referrals from any healthcare professional involved with your care. They usually either complete a referral form or provide a letter with details about you and your problems.

Assessment by a physiotherapist or occupational therapist. Various treatment options will be discussed and planned such as physiotherapy, hydrotherapy, acupuncture, advice on managing symptoms such as pain, sweats and mobility problems. The overall aim is to help people achieve their individualised goals and improve quality of life.

Family Support

All bereavement support sessions are tailored to the needs of the individual and may include one to one sessions or group activities. Sessions could entail the creation of memory books, discussions, listening, sharing experiences and developing coping strategies; signposting where appropriate.

Child bereavement support is offered to children and young people up to and including the age of 18 (no prior connection with Nightingale House Hospice is required). For all other services not linked to child bereavement, the individual must be known to our hospice services.

We work holistically, considering practical, emotional, spiritual and social needs, as well as offering support to patients and their family and friends.


Weekly prizes are:- 1st Prize £2500 2nd Prize £500 3rd Prize £250 4th Prize £125 5th Prize £50 Five Prizes of £25

Phone the Lottery Team on 01978 313134 or click here.

The Lottery starts from only £1 per week and the preferred method of payment is by direct debit. To sign up click here.


Simply pop into the main reception at the hospice.

We raise the money needed by a number of vital income streams. We raise funds through our retail outlets across North East Wales and Shropshire, the Nightingale House Lottery, Grants and Trusts and our extensive fundraising efforts out in the community. We organise numerous fundraising events and campaigns throughout the year. We also work closely with local community groups, businesses and individuals to help generate funds for patient care. We receive gifts in wills and donations in memory of loved ones. Not to forget our collection tins, buckets and home money cubes that generate over £70,000 each year.

We will need to raise £4,337,434 to run Nightingale House Hospice in 2023.


We will accept most donations at all of our shops. For furniture or large items, we advise ringing your local shop first. Please do not drop off items when the shop is closed.

We rely heavily on good quality donated goods and appreciate our supporters taking the time to help us in this way. To view a full list of items we DO or DON’T accept click here.

To find out more information regarding any shops please click here.


The reception desk is consistently manned between 9am-5pm, Monday to Friday and Weekends 10am-4pm; outside of these hours if you are visiting the In-patient Unit you will need to report to the Grove Road entrance. Please ensure you sign the fire register when entering the building.

Please contact us on 01978 316800 to check reception opening hours after 5pm Monday-Friday and on Bank Holidays as these may vary.

Please use designated parking bays. Do not leave your car on roadways as we need to maintain access for emergency vehicles. Between 9am and 4pm, Monday to Friday – the Chester Road Car park is the only available car park for visitors – the out of hours car park is unavailable during these times.

If there are no parking spaces at the hospice please ask for assistance in identifying parking close by. Families are always able to drop off or collect patients or visitors with limited mobility at the front door before parking off site.


Out of Hours

Visitors to the in-patient unit should park on the car park situated on Grove Road (out of the Chester Road entrance turn left and left at traffic lights) Please ring the intercom at the door for staff to open the in-patient unit entrance situated to the right of the car park entrance.

If the main entrance is locked at any time please use the Grove Road Entrance

The hospice is a registered charity. We receive around 20% from the local health board and Welsh Assembly Government. The remaining 80% of our funding comes from the support of our local community and grant funding bodies

Please note: All FAQ’s are reviewed on an annual basis.