Admissions

Nightingale House Announce Direct Admissions

It is essential that all Nightingale House visitors wear face masks when visiting the hospice and when moving around the building.

Nightingale House Hospice is aware of the increasing pressure on community health colleagues and is conscious that requests for referrals for admission are not progressing quickly at this time.

We currently have beds available and with this in mind we are setting up a dedicated telephone number, operational between 9am and 4pm, Monday to Friday (excluding Bank Holidays) which will enable our staff to take phone calls from family members of individuals with palliative care needs who might require admission and undertake direct triage so that admissions can occur more quickly in these challenging times.

Our referral criteria for those individuals

  • Over the age of 18yrs old
  • Living within Wrexham, Flintshire, South Denbighshire, and the border areas.
  • With a palliative (life-limiting) diagnosis – this can include cancer, heart failure, neurological conditions such as motor neurone disease and known to the district nursing/general practice teams.
  • Struggling with uncontrolled symptoms for example pain, sickness etc.

Due to our duty of care to our existing patients we are unable to admit individuals with symptoms of Covid 19; a high temperature and/or a new continuous cough.

Please call us and ask to speak to a member of our triage team 01978 316800 or email BCU.NightingaleHouseReferrals@wales.nhs.uk. This triage team are available between 9am and 4pm, Monday to Friday (excluding Bank Holidays). Referrals MUST NOT be sent to the info@ email address unless they have been encrypted – the password must be communicated verbally to our Clinical Admin department.

Please note this is in addition to our 24/7 advice line which is still operational.

Following receipt of your call we will endeavour to get in touch with your primary carer such as your GP or district nurse to confirm the request for admission and obtain the relevant clinical information we require to enable the admission to be progressed.  We will keep you informed of the progress of your call and referral enquiry.


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