We understand the impact of a life-limiting illness on you and the people closest to you. It’s why, over the years, we have developed a broad range of services to help people at what can be a very challenging time.
Our staff are trained to recognise the difficulties which you, your family and carers face when someone is seriously ill.
When any of our team speaks with patients they offer an emotional and psychological support service, giving each person the time and space they need to talk about their concerns when circumstances are changing, helping to find ways of coping.
The social workers also support with practical concerns which may include advice regarding benefits or housing in order to help patients, carers and families who are worried about how they will cope in new and often unexpected circumstances.
The team, in particular the chaplains, also offer support around spirituality, which is often a focus for people when they are approaching the end of their life.
What services do we offer?
• Emotional, practical and spiritual support to patients as well as offering support to families, friends and carers
• 1:1 or group bereavement sessions provide support to a patient’s family or friends over the age of 18
• 1:1 bereavement sessions provide support to children up to the age of 18 in the hospice catchment area regardless of whether the person who has died is known to the hospice or not
• Providing support to help with the emotional and psychological effects of serious illness and loss
• Providing information and support for families who wish to talk to their children about what is happening
• Helping patients and their family to talk together about what is happening
• Arranging practical support for patients at home
• Acting as a link with other professionals from outside agencies involved in our patients’ care
• Providing practical advice regarding financial issues, or anything else patients may be worried about
• Acting as an advocate for patients
• Carer’s assessment and support for carers/family members of patients known to the hospice
• Facilitating safe and timely hospice discharges by working closely with patients and carers alongside Social Services and District Nurses
For more information please contact us on 01978 316 800 or by email
Please send ALL REFERRAL related emails to: BCU.NightingaleHouseReferrals@wales.nhs.uk
Referrals MUST NOT be sent to the info@ email address unless they have been encrypted – the password must be communicated verbally to our Clinical Admin department.