Covid-19 Update

Patient Services

Due to the growing concerns and spread of the Covid 19 virus, and the importance of being able to maintain our in-patient services safely, Nightingale House has made the following temporary changes to our service delivery.

Day Service and Outreach (Chirk and Mold): Currently Suspended
The day unit team will maintain contact with patients via telephone support and will assess the need to be seen at the hospice on an appointment basis.

Drop-in Service, Complementary Therapy, Art and Music Therapy: Currently Suspended

Outpatient Services: Telephone Support
The day unit team nursing and medical team will maintain contact with patients via telephone support and assess the need to be seen at the hospice on an appointment only basis.

Family Support Team: Telephone Support/Child Bereavement Via Appointment
Adult bereavement support will be maintained through telephone support calls – child bereavement support will be offered by appointment only.

Physiotherapy and Rehabilitation: Currently Suspended
Telephone support and information.

In-patient Unit: Screening Admissions/Essential Visitors Only
Screening questions in place for admissions and limited visiting – patients have been asked to identify essential visitors only – please phone before setting out to check if you are on the list of approved visitors.

Please Note:
If you are visiting a patient in the hospice you will be asked to use all appropriate measures to prevent infection being brought into the hospice. Thank you for your support and understanding.

If you have any concerns or questions relating to your hospice appointments only, please contact your usual hospice department.
We are unable to advise individuals on any concerns re: Covid-19.


Visiting Patients

We recognise the importance of visiting a loved one when they are an inpatient and during normal circumstances, we have an open visiting policy.

Unfortunately, recent events with the current COVID-19 pandemic has forced us to reconsider this in the short term. This is so that we can protect our vulnerable patients and the staff that care for them and reduce the risk of the virus spreading.

We will aim to support the use of technology so that our patients do not feel isolated during this time. Therefore, for those with access to smartphones or tablets, we would encourage virtual visiting as a great way to keep in touch, where appropriate.

On admission our patients are asked to identify and list their primary visitors, this is usually between three and six people. At any one time, visitors will be restricted to two at a time.

We really do understand that family care and involvement is a key part of the ethos of Nightingale House, and if you have any specific, visiting needs please discuss this with a member of the nursing team.

We will keep the situation under constant review.


Fundraising and Events

You will be aware of the current news and concerns over the COVID 19 Virus and the measures being taken to mitigate the risk of infection. At the hospice we are following the guidelines set out by official bodies to ensure the safety of our patients, families, supporters, volunteers and staff. As a result, we are very conscious that this will naturally have a significant impact on both our ability to continue fundraising and the ability of our supporters during this time.  

As a result, Nightingale House Hospice has made the decision make alterations to our forthcoming events calendar to ensure the safety of our supporters, staff and volunteers.  We will update this regularly. 

4 April 2020 – World Heritage Walk: Postponed
This event has been postponed. We are looking at dates in September or October, however due to the nature of the current situation we are unable to confirm a date. All registrations will be carried forward. 

10 May 2020 – Erddig 10k Trail Run: Postponed
This event has been postponed. We are looking at dates in September or October, however due to the nature of the current situation we are unable to confirm a date. All registrations will be carried forward. However, once the new date is confirmed and you find you are unable to participate, we are able to offer a refund of your registration fee.

23 May 2020 – Party on the Pitch: Cancelled
We have made the decision to cancel our Party on the Pitch event and we won’t be postponing this event. We will instead be looking into other lower-risk options to replace the income so we can continue to generate vital funds for patient care. We are speaking with the venue, sponsors and registered participants directly about this and organising refunds.

7 June 2020 – Dragon Boat Festival: Unconfirmed
As this is an external event operated by a commercial events organisation. We are awaiting notification from the event organisers of it’s status and we will update this page as soon as we have  any more news.

17 July 2020 – 25th Anniversary Concert of Celebration: Postponed
This event has been postponed. We are looking at dates in September or October, however due to the nature of the current situation we are unable to confirm a date. All ticket purchases will be carried forward. However, once the new date is confirmed and if you find you are unable to come along, we are able to offer a refund.

8 August 2020 – Railway Walk: Currently unaffected
As this event is scheduled for August we are hopeful that the current situation with the COVID 19 pandemic will have passed and this event will be able to go ahead. If this situation changes we will update accordingly.

26 September 2020 – Great Gatsby Ball: Currently unaffected
As this event is scheduled for September we are hopeful that the current situation with the COVID 19 pandemic will have passed and this event will be able to go ahead. If this situation changes we will update accordingly.

6 November 2020 – Inca Trail: Currently unaffected
As this is event operated by a commercial events organisation. We are awaiting notification from the event organisers of it’s status, however currently it is still going ahead and we will update this page as soon as we have  any more news.

21 November 2020 – Strictly Nightingales: Currently Unaffected
As this event is scheduled for November we are hopeful that the current situation with the COVID 19 pandemic will have passed and this event will be able to go ahead. However workshop sessions may be affected. Participants will be notified directly. If this situation changes we will update accordingly.


Supporters

If you have planned fundraising activities which has been affected by the current crisis. We appreciate that it is disheartening, however we ask that you postpone rather than cancel as we still need your support to maintain the vital services at the hospice.   During this time the need for hospice care will continue. We will be adapting our services to ensure we are able to continue supporting local families throughout this period. This year it will cost £3,435,943 to run the hospice and provide our vital care to patients and their families living with a life limiting illness within your local community. We only receive 18% from statutory sources and the remaining 82% is from our community, including groups like yours, and grant funders. As you can see your support is more important than ever before!

If you are still able to assist during this time, we would be very appreciative of your help in spreading the word about both the hospice lottery and our current Super Draw.  People can play in our weekly lottery for just £1 per week, you will not only be making a huge difference to your local hospice, but they could win up to £2,500 and this proves year on year to be a strong and sustainable income stream for the hospice. In addition, we have a special 25th Anniversary Super Draw with a £10K jackpot on offer!

The support of local people like you is vital to the overall success of our fundraising, so a big thank you from us all for everything you do.  It really is appreciated.

Thank you for your understanding and we do hope you will continue to support patient care here at Nightingale House Hospice.


Caffi Cwtch

Nightingale House has taken the difficult decision to close Caffi Cwtch to the general public, this is to minimise the risk to our patients’ and their relatives who will continue to use this resource.

While the Caffi provides an important source of income for the hospice we will prioritise patient safety.

We are currently putting together a plan of how we might be able to support our wider community who need to self-isolate or increase their social distancing due to Covid 19 and underlying health conditions so please keep checking here for further announcements.


Volunteers

You will be aware of the current news and concerns over the COVID 19 Virus and the measures being taken to mitigate the risk of infection. As a result, Nightingale House Hospice has made the decision stop all volunteer activity until further notice.  This has been a difficult decision to make but we feel this is the best decision for the safety of our volunteers. This volunteer activity will be stopped across the entire hospice, for all our fundraising activity and across all of our retail outlets too. We would like to take this opportunity to thank you all for the wonderful work that you do and look forward to welcoming you back to your volunteer roles in due course. In the meantime; if anyone has any questions please don’t hesitate to email email Jo Kearns jo.kearns@nightingalehouse.co.uk or call 01978 314292 to speak to a staff member in the department you volunteer for.  We plan to keep in touch with you all as we are aware that some of you will be self-isolating and we want you to know we are still here for you the same way you have been here for us over the years. But your safety must come first.

If you did want to support the hospice in another way during this difficult time and if you don’t already, is by signing up to our weekly lottery for just £1 per week, you will not only be making a huge difference, but you could win up to £2,500 and this proves year on year to be a strong and sustainable income stream for the hospice.  You can now sign up online https://www.nightingalehouse.co.uk/lottery/

We are We also closed Caffi Cwtch this week but on Monday 23rd March we will be running a ‘meals matters’ service that will offer chilled meals that will be available for collection or delivery within the Wrexham area. To order a meal from Monday please call 01978 447550.

Thank you so much for your continued support, keep in touch and stay safe.


Retail

Nightingale House has taken another difficult decision to close all of our retail outlets to the general public, this is to minimise the risk to our customers, staff and volunteers. The closure of our retail outlets is with immediate effect and until further notice.

Whilst the retail outlets provide valuable income for patient care it’s essential we prioritise the safety of everyone involved.

We recognise that whilst the public are self-isolating they may be taking the opportunity to have a ‘spring clean’ and we would be grateful if you would consider keeping quality items aside to donate to the hospice when the time is right.

Thank you so much for your continued support.