Covid-19 Update

It is essential that all Nightingale House visitors wear face masks when visiting the hospice and when moving around the building.

National Guidance is changing rapidly and our visitor guidance will be adapted accordingly – please contact the hospice by phone 01978 316 800 before visiting to check our current guidance.

Patient Services

Due to the growing concerns and spread of the Covid 19 virus, and the importance of being able to maintain our in-patient services safely, Nightingale House has made the following temporary changes to our service delivery.

Day Service
The day unit team will maintain contact with patients via telephone support or video call and will assess the need to be seen at the hospice on an appointment basis.

Outreach (Chirk and Mold): Currently Suspended

Drop-in Service: Please ring ahead of dropping into the hospice

Complementary Therapy: Running but with reduced numbers

Art and Music Therapy: Currently Suspended

Outpatient Services: Running but with reduced numbers for face to face appointments. Telephone and video call appointments also available.
The day unit team nursing and medical team will maintain contact with patients via telephone support and assess the need to be seen at the hospice on an appointment only basis.

Family Support Team: Telephone Support/Child Bereavement Via Appointment
Adult bereavement support will be maintained through telephone support calls – child bereavement support will be offered by appointment only.

Physiotherapy and Rehabilitation: Running but with reduced numbers & Telephone Support also available

In-patient Unit: Symptom screening Admissions/Essential Visitors Only
Symptom screening questions in place for admissions and limited visiting – patients have been asked to identify essential visitors only – please phone before setting out to check if you are on the list of approved visitors.

Please Note:
If you are visiting a patient in the hospice you will be asked to use all appropriate measures to prevent infection being brought into the hospice. Thank you for your support and understanding. If you have any concerns or questions relating to your hospice appointments only, please contact your usual hospice department.

If you have any concerns or questions relating to your hospice appointments only, please contact your usual hospice department.


Visiting Patients

UPDATED: Wednesday 6th May

As you would expect we are continuing to monitor the COVID-19 situation and make timely and sensible decisions to support and protect our patients, their families and the staff that care for them. All health settings, including hospices are continuing to review their visiting arrangements, and firstly apologies that we may have to change what we are all used to as time progresses.

Please be aware that any changes to visiting times and arrangements are carefully thought through and made with the best intentions.

As of 25th April 2020, we have agreed the following, which I hope you will not find too off putting but we want to ensure we can help our staff look after your loved ones.

When providing care (within 2 metres) to your loved ones staff will wear an apron, a mask and gloves.  Staff will wear a mask at all other times within the in patient unit.  Please don’t let this be a barrier to asking questions and interacting with staff, we are here to care for you and to continue to provide the highest standard of care.

We pride ourselves here at Nightingale House as being truly holistic in our care and support for patients and families, so we will of course consider each individual circumstance, whilst taking into account government guidance.

  • There can be no more than one visitor per patient at any one time
  • We are asking patients to identify their 4 key visitors, other friends and family will be asked to use things like skype or facetime for ‘virtual visiting’
  • This list will be regularly reviewed with patients
  • We have IPADS available so we can help families and friends keep in touch.
  • All visitors are asked to wear a mask and will be provided with one on entering the clinical area
  • All visitors must adhere to social (physical) distancing of 2m from our staff.
  • We are unable to allow visits from anyone who is pregnant, under the age of 12, or is deemed to fall into a high-risk category

We appreciate that these new visiting restrictions may create distress and additional challenges. If you feel an exception is needed for immediate family members, please speak with the Ward Manager or Nurse in Charge.

Public Health Wales view the following to be at increased risk of severe illness from coronavirus:

*Those who are pregnant
*aged 70 or older (regardless of medical conditions)
*under 70 with an underlying health condition listed below (ie anyone instructed to get a flu jab as an adult each year on medical grounds): *chronic (long-term) respiratory diseases, such as asthmachronic obstructive pulmonary disease (COPD), emphysema or bronchitis
*chronic heart disease, such as heart failure
*chronic kidney disease
*chronic liver disease, such as hepatitis
*chronic neurological conditions, such as Parkinson’s diseasemotor neurone diseasemultiple sclerosis (MS), a learning disability or cerebral palsy
*diabetes
*problems with your spleen – for example, sickle cell disease or if you have had your spleen removed
*a weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
*being seriously overweight (a BMI of 40 or above)


Fundraising and Events

You will be aware of the current news and concerns over the COVID 19 Virus and the measures being taken to mitigate the risk of infection. At the hospice we are following the guidelines set out by official bodies to ensure the safety of our patients, families, supporters, volunteers and staff. As a result, we are very conscious that this will naturally have a significant impact on both our ability to continue fundraising and the ability of our supporters during this time.  

As a result, Nightingale House Hospice has made the decision make alterations to our forthcoming events calendar to ensure the safety of our supporters, staff and volunteers.  We will update this regularly. 

4 April 2020 – World Heritage Walk: Postponed
This event has been postponed. We are looking at dates in September or October, however due to the nature of the current situation we are unable to confirm a date. All registrations will be carried forward. 

10 May 2020 – Erddig 10k Trail Run: Postponed
This event has been postponed. We are looking at dates in September or October, however due to the nature of the current situation we are unable to confirm a date. All registrations will be carried forward. However, once the new date is confirmed and you find you are unable to participate, we are able to offer a refund of your registration fee.

23 May 2020 – Party on the Pitch: Cancelled
We have made the decision to cancel our Party on the Pitch event and we won’t be postponing this event. We will instead be looking into other lower-risk options to replace the income so we can continue to generate vital funds for patient care. We are speaking with the venue, sponsors and registered participants directly about this and organising refunds.

7 June 2020 – Dragon Boat Festival: Unconfirmed
As this is an external event operated by a commercial events organisation. We are awaiting notification from the event organisers of it’s status and we will update this page as soon as we have  any more news.

17 July 2020 – 25th Anniversary Concert of Celebration: Postponed
This event has been postponed. We are looking at dates in September or October, however due to the nature of the current situation we are unable to confirm a date. All ticket purchases will be carried forward. However, once the new date is confirmed and if you find you are unable to come along, we are able to offer a refund.

8 August 2020 – Railway Walk: Currently unaffected
As this event is scheduled for August we are hopeful that the current situation with the COVID 19 pandemic will have passed and this event will be able to go ahead. If this situation changes we will update accordingly.

26 September 2020 – Great Gatsby Ball: Currently unaffected
As this event is scheduled for September we are hopeful that the current situation with the COVID 19 pandemic will have passed and this event will be able to go ahead. If this situation changes we will update accordingly.

6 November 2020 – Inca Trail: Currently unaffected
As this is event operated by a commercial events organisation. We are awaiting notification from the event organisers of it’s status, however currently it is still going ahead and we will update this page as soon as we have  any more news.

21 November 2020 – Strictly Nightingales: Currently Unaffected
As this event is scheduled for November we are hopeful that the current situation with the COVID 19 pandemic will have passed and this event will be able to go ahead. However workshop sessions may be affected. Participants will be notified directly. If this situation changes we will update accordingly.


Supporters

If you have planned fundraising activities which has been affected by the current crisis. We appreciate that it is disheartening, however we ask that you postpone rather than cancel as we still need your support to maintain the vital services at the hospice.   During this time the need for hospice care will continue. We will be adapting our services to ensure we are able to continue supporting local families throughout this period. This year it will cost £3,435,943 to run the hospice and provide our vital care to patients and their families living with a life limiting illness within your local community. We only receive 18% from statutory sources and the remaining 82% is from our community, including groups like yours, and grant funders. As you can see your support is more important than ever before!

If you are still able to assist during this time, we would be very appreciative of your help in spreading the word about both the hospice lottery and our current Super Draw.  People can play in our weekly lottery for just £1 per week, you will not only be making a huge difference to your local hospice, but they could win up to £2,500 and this proves year on year to be a strong and sustainable income stream for the hospice. In addition, we have a special 25th Anniversary Super Draw with a £10K jackpot on offer!

The support of local people like you is vital to the overall success of our fundraising, so a big thank you from us all for everything you do.  It really is appreciated.

Thank you for your understanding and we do hope you will continue to support patient care here at Nightingale House Hospice.


Caffi Cwtch

Nightingale House has taken the difficult decision to close Caffi Cwtch to the general public, this is to minimise the risk to our patients’ and their relatives who will continue to use this resource.

While the Caffi provides an important source of income for the hospice we will prioritise patient safety.

We are currently putting together a plan of how we might be able to support our wider community who need to self-isolate or increase their social distancing due to Covid 19 and underlying health conditions so please keep checking here for further announcements.

UPDATE – NEW SERVICE ANNOUNCED

We have launched our brand new mobile freshly prepared food service Meals Matter, brought to you by our award-winning team at Caffi Cwtch.

Meals Matter is a ‘free’ delivery service for those ordering meals (over £5) within the Wrexham County Borough Council area. We are also offering a collection service for customers outside of this area.

The new venture has been brought forward to help us boost our fundraising efforts during the Covid-19 outbreak.

DOWNLOAD OUR NEW MENU HERE – bit.ly/Caffi-Cwtch

Orders, collections and deliveries can only be taken between 10am and 4pm
Monday to Saturday.

£5 minimum order.
Card payments only.
Delivery within Wrexham county only.


Volunteers

You will be aware of the current news and concerns over the COVID 19 Virus and the measures being taken to mitigate the risk of infection. As a result, Nightingale House Hospice has made the decision stop all volunteer activity until further notice.  This has been a difficult decision to make but we feel this is the best decision for the safety of our volunteers. This volunteer activity will be stopped across the entire hospice, for all our fundraising activity and across all of our retail outlets too. We would like to take this opportunity to thank you all for the wonderful work that you do and look forward to welcoming you back to your volunteer roles in due course. In the meantime; if anyone has any questions please don’t hesitate to email email Jo Kearns jo.kearns@nightingalehouse.co.uk or call 01978 314292 to speak to a staff member in the department you volunteer for.  We plan to keep in touch with you all as we are aware that some of you will be self-isolating and we want you to know we are still here for you the same way you have been here for us over the years. But your safety must come first.

If you did want to support the hospice in another way during this difficult time and if you don’t already, is by signing up to our weekly lottery for just £1 per week, you will not only be making a huge difference, but you could win up to £2,500 and this proves year on year to be a strong and sustainable income stream for the hospice.  You can now sign up online https://www.nightingalehouse.co.uk/lottery/

We are We also closed Caffi Cwtch this week but on Monday 23rd March we will be running a ‘meals matters’ service that will offer chilled meals that will be available for collection or delivery within the Wrexham area. To order a meal from Monday please call 01978 447550.

Thank you so much for your continued support, keep in touch and stay safe.


Retail

Nightingale House has taken another difficult decision to close all of our retail outlets to the general public, this is to minimise the risk to our customers, staff and volunteers. The closure of our retail outlets is with immediate effect and until further notice.

Whilst the retail outlets provide valuable income for patient care it’s essential we prioritise the safety of everyone involved.

We recognise that whilst the public are self-isolating they may be taking the opportunity to have a ‘spring clean’ and we would be grateful if you would consider keeping quality items aside to donate to the hospice when the time is right.

Thank you so much for your continued support.


Translate »