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t: 01978 316800  e: info@nightingalehouse.co.uk
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Lottery self exclusion

Please note that self-exclusion is not the same as cancellation.

Self-exclusion allows you the player to exclude yourself from future draws to accommodate your circumstances, which might include wishing to maintain responsible gambling levels. When you request to be excluded from future draws, we will work with you to ensure that you do not play the Nightingale House Lottery for the period of your choosing, which must be at least 6 months, but may be up to 5 years, if you so wish.

To confirm a wish to self-exclude, you can choose to either:

Letting us know your full name and address and for how long you wish to be excluded from playing the Nightingale House Lottery (minimum 6 months).

Please note that if you currently pay by standing order or direct debit, you must also contact your bank immediately to cancel your subscription payments.

Once we receive your notification that you wish to self-exclude, we will remove you from any future draws and refund that money to you. We will not process any further applications or lottery payments from you during the self-exclusion period and will cease sending any marketing material to you. We will also advise your supported Hospice to help prevent any gambling-related future communication from them.

After the expiry of your self-exclusion period

Even after your chosen self-exclusion period has expired, we will not contact you about our lottery and will continue to exclude you from receiving any promotional materials, unless you contact us to request otherwise.

Once the period has expired, if you wish to restart your play in the Nightingale House Lottery, you should contact us by telephone on 01978 313134 and we will send you a form to complete. Following receipt of your completed form, a 24-hour cooling off period will apply before you will be eligible to participate in the weekly draw again.

 
Further support

If you are also gambling with other organisations, you may wish to consider whether to put similar arrangements in place with those as well. All gambling operators offer a similar self-exclusion facility.

You may also wish to contact a multi-operator self-exclusion scheme that can enable exclusion from multiple gambling operators via a single request. Details can be found on the GamCare website at www.gamcare.org.uk/self-exclusion.

One example of a multi-operator scheme is GAMSTOP. Click the following link to watch a short video which explains more about the scheme: https://vimeo.com/369796778

Please note that, due to the nature of our Gambling Commission licence, Nightingale House Lottery does not participate in the GAMSTOP scheme. However, you can self-exclude from participation in our Lottery by completing the form below.

Self-Exclusion form

Please exclude me from all Nightingale House Lottery weekly draw activity with immediate effect. I understand that by submitting this form the exclusion will remain in place until at least the requested period has elapsed, and that this arrangement cannot be modified or rescinded during this period. I understand that Local Hospice Lottery will take all reasonable measures to support this exclusion, but the responsibility remains with me to comply with this arrangement.

Name
We may be required to use this email address to contact you about your self-exclusion. It will NOT be used for marketing purposes by us (unless we have your prior permission) or passed onto any third party).
Address
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