Family support
CARE, GUIDANCE AND COMFORT
Our Family Support Team is here to help patients, families, and carers navigate the challenges of serious illness. We provide a safe space for you and your loved ones (including children) to share concerns and find the right support.
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Practical support
We offer guidance and connect you with services that can help. This includes support with care options, finances, benefits, and housing. Our social workers can assist with paperwork and help navigate welfare and housing systems. They may also support discharge planning.
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Emotional support
We’re here to help patients, families, and carers adjust to life’s changes, including guidance on discussing illness and future plans with children.
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Bereavement support
We provide one-to-one and group support for adults and children, including counselling and other supportive services.
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Legacy Leaving
Our social workers can help you create lasting memories for your loved ones, from heartfelt letters to keepsakes like fingerprint keyrings.
SUPPORT WHEN YOU NEED IT MOST
We understand that a life-limiting illness affects everyone differently. That’s why we offer a range of services to provide practical, emotional, and bereavement support when you need it most.
WHO CAN ACCESS OUR FAMILY SUPPORT SERVICES?
Our Family Support Services are available to patients receiving our care, as well as their families, carers and loved ones. Support is available at any stage of illness, from diagnosis, through treatment, during changes in care needs, and into bereavement. We support adults, children and young people, whether they are directly affected by illness or supporting someone who is. You do not need to be facing challenges alone to access support, we are here whenever guidance, practical help, or a listening ear would make a difference.
Children and young people under the age of 18 can also access our support services even if they do not have a direct connection to the hospice. We recognise that many young people experience the impact of serious illness or bereavement in different ways, and our team is here to provide a safe, supportive space where they can talk, ask questions, and receive the help they need.
REFERRALS
Patients can be referred to us either by their GP, District Nurse, the health board’s Specialist Palliative Care Team (SPCT), Clinical Nurse Specialists and other medical specialists involved in their care.
SELF REFERRALS
Patients and their carers or families can also make a self referral by contacting us:
Family Support Referral Form
“It’s completely normal to feel a bit scared during tough times… Our team is ready to support both patients and their families as they navigate these challenging circumstances. There are multiple ways to reach out to our family support services, so please don’t hesitate to connect with us.”
Jackie Rowley
Family Support Team Lead and Social Worker