FAQs

During your stay, you’ll receive individualised care tailored to your physical, emotional, and spiritual needs. Our team will work closely with you, and, if you wish, your family, to manage symptoms, provide support, and help improve your quality of life.

You’ll meet a range of professionals including doctors, nurses, physiotherapists, occupational therapists, social workers, and chaplaincy staff. Together, they’ll support you with everything from pain and symptom control to emotional wellbeing and practical advice.

Your care plan will be regularly reviewed and adapted based on your needs and preferences. Our aim is to make you as comfortable as possible in a calm, compassionate environment. Visitors are welcome, and your loved ones can be involved in your care if that’s what you want.

We operate an open visiting policy, guided by the wishes and condition of each patient. In some situations, visits may be limited to immediate family only.

Visiting times and durations may vary depending on individual circumstances, so we kindly ask that you call the hospice on 01978 316800 before setting off. This helps ensure your visit is appropriate and avoids any unnecessary travel.

The hospice has a small number of relative rooms available for family members wishing to stay close to a loved one on the Inpatient Unit. 

As availability is limited, it’s important to inform the Patient Flow Team if overnight accommodation may be needed when discussing a referral.

If a relative room isn’t available, we can provide information about nearby accommodation options.

All of our services are provided completely free of charge to patients and their loved ones. Nightingale House Hospice is a registered charity, and we rely on the generosity of our community, fundraising events, and donations to continue offering specialist care and support when it’s needed most.

Not at all. While some people do come to Nightingale House Hospice for care in the final days or weeks of life, many patients come for other reasons.

We support people at various stages of their illness, whether that’s for a short stay to help manage symptoms such as pain or nausea, for a period of assessment, or for emotional and psychological support. We’re also here to support families and carers, offering guidance, comfort, and space to talk.

Our goal is to provide personalised care that helps people live as well as possible for as long as possible, whether that’s at the end of life or during earlier stages of a life limiting condition.

Length of stay varies according to each person’s individual needs and assessment outcomes, but is generally 10–14 days. Our inpatient care is designed to provide short term support, whether for symptom management, end-of-life care, or a period of stabilisation

Nightingale House Hospice is not a long term care facility, but we work closely with patients, families, and other healthcare providers to plan the most appropriate next steps when it’s time to leave our care.

Yes, many people do return home after a stay at Nightingale House Hospice. Our team will work closely with you, and, if you wish, your family, to explore your preferences and ensure any discharge is safe, well-coordinated, and fully supported.

If your condition is stable and it’s appropriate, we’ll help plan your return to your preferred place of care, whether that’s your home, a care setting, or somewhere else that feels right for you. We’ll also liaise with community teams and other services to make sure you have the support you need after leaving the hospice.

Accessing our Inpatient Unit is straightforward. We offer both professional and direct referral pathways to ensure timely and appropriate care.

Self Referrals

If you are over 18, live within our catchment area (Wrexham, Flintshire, East Denbighshire, the A494 corridor to Barmouth, and the border towns of Oswestry, Whitchurch, Wem, and Ellesmere), and have a palliative or life limiting diagnosis, such as cancer, heart failure, or neurological conditions like motor neurone disease, you can refer yourself or have a family member or carer do so on your behalf. This is particularly helpful if you’re experiencing uncontrolled symptoms like pain or nausea.

To make a self referral:

• Phone: 01978 316806 (available Monday to Friday, 8.30am–4.30pm)

• Email: referrals@nightingalehouse.co.uk

• Online Form: Self Referral 

Once we receive your referral, our Patient Flow Team will contact your primary care provider, such as your GP or district nurse, to confirm the request and gather necessary clinical information. We will keep you informed throughout the process. 

Professional Referrals

Healthcare professionals, including GPs, district nurses, and specialists, can refer patients to our Inpatient Unit, Wellbeing Centre, Family Support, or Rehabilitation services. They can contact us directly on 01978 316806 or via email at referrals@nightingalehouse.co.uk for guidance on the referral process. 

If you’re uncertain about whether our services are right for you or how to begin the referral process, please don’t hesitate to reach out. We’re here to support you and your family every step of the way.

At Nightingale House Hospice, we offer comprehensive assessments carried out by experienced physiotherapists and occupational therapists. During your assessment, we’ll take time to understand your unique needs, challenges, and personal goals.

Based on this, we’ll work with you to develop a tailored treatment plan that may include a variety of therapies such as physiotherapy to improve strength and mobility, hydrotherapy to ease movement in a gentle water environment, acupuncture for symptom relief, and practical advice on managing symptoms like pain, fatigue, and difficulties with everyday activities.

Our primary aim is to support you in achieving your individual goal, whether that means enhancing your independence, reducing discomfort, or improving your overall quality of life. Throughout your care, we focus on personalised support, compassion, and empowering you to live as well and as comfortably as possible.

Accessing our Rehabilitation services is straightforward. We offer both professional and self referral pathways to ensure timely and appropriate care.

Self Referrals

If you are over 18, live within our catchment area (Wrexham, Flintshire, East Denbighshire, the A494 corridor to Barmouth, and the border towns of Oswestry, Whitchurch, Wem, and Ellesmere), and have a palliative or life limiting diagnosis, such as cancer, heart failure, or neurological conditions like motor neurone disease, you can refer yourself or have a family member or carer do so on your behalf. This is particularly helpful if you’re experiencing uncontrolled symptoms like pain or nausea.

To make a direct referral:

• Phone: 01978 316806 (available Monday to Friday, 8.30am–4.30pm)

• Email: referrals@nightingalehouse.co.uk

• Online Form: Self Referral 

Once we receive your referral, our Patient Flow Team will contact your primary care provider, such as your GP or district nurse, to confirm the request and gather necessary clinical information. We will keep you informed throughout the process. 

Professional Referrals

Healthcare professionals, including GPs, district nurses, and specialists, can refer patients to our Inpatient Unit, Wellbeing Centre, Family Support, or Rehabilitation services. They can contact us directly on 01978 316806 or via email at referrals@nightingalehouse.co.uk for guidance on the referral process. 

If you’re uncertain about whether our services are right for you or how to begin the referral process, please don’t hesitate to reach out. We’re here to support you and your family every step of the way.

Joining the Nightingale House Hospice Lottery is easy and a wonderful way to support your local hospice while having the chance to win great prizes each week.

How to Join:

• Online: Visit the official Nightingale House Hospice Lottery page and sign up securely.

• By Phone: Call the Lottery Office at 01978 313134 for assistance.

• By Email: Reach out to lottery@nightingalehouse.co.uk for more information.

Joining the Nightingale House Hospice Lottery costs just £1 per week. The preferred method of payment is by Direct Debit, which ensures your entry continues automatically. Alternatively, you can opt for monthly payments of £4.34, which includes 34p to accumulate and fund a 13th week every three months.

We rely heavily on good-quality donated goods and truly appreciate our supporters taking the time to contribute in this way. To help ensure your donation can be used effectively, please view our full list of items we do and don’t accept:

Details of our shops can be found on our Retail page, HERE.