About us
Nightingale House Hospice provides specialist palliative care services, completely free of charge, to patients and their families in Wrexham and the surrounding areas.
Our aim is to provide excellent, personalised, and compassionate care for those living with a progressive and/or life limiting illness in our community and support for their families and loved ones.Â
Our services include an Inpatient Unit, a patient Wellbeing Centre, an outpatient clinic, occupational therapy, complementary therapies, physiotherapy including a hydrotherapy pool and an ambulance service. A range of bereavement support services are offered including a specialist service for children and young adults.Â
The hospice is much more than a building. It’s a feeling of home for you and your whole family when you really need it most.Â
Our Community
Our catchment area stretches across Wrexham, Flintshire and East Denbighshire, reaching as far as Barmouth and the border towns including Oswestry, Whitchurch, Ellesmere and Wem.
Our Purpose, Our Promise
Our Mission
To provide support services for individuals (and their families) who are diagnosed with a progressive and/or life-limiting illness and living within our catchment area. Support and care will be delivered, where possible, in the location of their choice and within the resources available to Nightingale House Hospice.
Following an assessment of physical, emotional, social and spiritual needs, services will be delivered by a multi-disciplinary team trained and competent to meet the needs of all patients, including those with complex, specialist needs.
Our Vision
Our Values
Values apply within every setting, interaction between staff and volunteers, how we treat patients and families, how we engage with partner organisations, supporters, and suppliers. At all times we strive to be:
Compassionate, Honest, Inclusive, Respectful, and Proactive.
Our Aims
Provide physical, emotional, spiritual and social care to the patients and their families in accordance with their needs.
Provide the highest quality of health care in an appropriate and safe environment using a multi-professional team approach.
Comply with and where possible to exceed National Standards for Palliative Care and Specialist Palliative Care.
Develop collaborative working partnerships with Health and Social Care providers within the local health economy.
Provide specialist care to patients 18 years and over, irrespective of religious beliefs, gender, gender reassignment, age, race, disability or sexual orientation. Hospice care is free at the point of delivery to all patients.
Promote quality of life and manage symptoms effectively.
Allow a natural and dignified death in collaboration with a terminally ill patient and his/her family.
Provide individualised care respecting dignity, privacy, confidentiality and Informed Choice.
Provide 24-hour inpatient care, valuing patients’ rights to independence.
Provide an active day unit focussing on the principles of rehabilitation and supportive care.
Provide appropriate outpatient facilities to support patients in the community including:
Physiotherapy
Hydrotherapy
Occupational Therapy
Medical Outpatient Clinic
Complementary therapy
Provide a bereavement service for the family prior to and after the patient’s death and for children up to 18 years of age in the community experiencing bereavement.
Provide education and training motivating staff (including all volunteers) to achieve an appropriate level of skill and expertise, to enable the provision of the highest standards of care within the hospice and the community.
Provide appropriate and adequate systems for supporting staff and volunteers.
Provide a combination of formal and informal advice to a wide range of health professionals via the Nightingale House Hospice 24 hour Advice Line.
Provide an appropriate level of administration services to support the work of the hospice.
Maintain an effective and compliant income generation team and strategy for sustainable income.
Maintain a well-informed Board of Trustees.
View our Statement of Purpose