Firstly I must apologise if the posts to the blog are appearing in an erratic fashion in terms of timing at the moment – there has been a lot of work going on in the background preparing for both oral and poster presentations at the Help the Hospices conference which takes place on the 21st-23rd October and it has been a challenge finding the time to write the blog.
National Conferences give the local hospices throughout the country a valuable opportunity to both show case their own practice among our peers and also to learn from the good practice of others through listening to presentations and also viewing summaries of work presented in poster form.
This year I have been asked to talk about how hospices in Wales gather feedback from our patients and carers using the “I Want Great Care” feedback tool which is used throughout Wales.
The feedback we receive means that we can benchmark the quality of the services we provide against other palliative care services as well as receiving suggestions quite often for small changes that would improve the experience of patients and their families in our care.
In addition we have 2 poster presentations at the conference, one reviewing our prescribing practices against international standards of symptom management in the last days of life the results of which demonstrates that we are working within the standards identified and one outlining the use of the telephone advice line offered by Nightingale House 24hrs a day 365 days a year and the reasons why people contact us for advice.
Hopefully all of our presentations will be well received and next week in the blog I will try to share some of the key-note topics from the conference.