What does Quality Care mean to you?

alanThe provision of high standards of patient and family care is at the core of what we strive to provide at Nightingale House Hospice, but how should we measure quality?

Help the Hospices are currently looking for involvement from hospices, professional groups, hospice service users, amongst others to help define what we mean by quality. There is a consultation document that youa re invited to respond to before 31st July 2013.

Searching literature and having preliminary discussions with hospice professionals it seems there are 4 proposed domains by which to measure quality:

    1. Patient, family and community expereince. This includes considering if care is delivered is patient centred and values based. If care is coordinated and consitent, if individuals feel informed and involved in decision making, if their wishes and preferences are respected and also if they experience open and honest communication.
    2. Patient safety.
    3. Effectiveness.  Is care evidence based? is quality demonstrated by measurable outcomes for patients based on physical, psychological, social, spiritual and cultural needs? And, if care is delivered by competent staff and volunteers? What is the impact of the domain?
    4. Structure and process of care. Is there timely access to care? Is care appropriately resourced and does the service deliver support for families both pre and post bereavement?

This is an opportunity for you to get involved and shape how hospices across the UK measure quality in the future. Check out Help the Hospices website www.helpthehospices.org.uk or contact Amber Morgan at Help the Hospices to get involved a.morgan@helpthehospices.org.uk


Director of Nursing