Quality Assurance at Nightingale House Hospice

Compliments, Comments, Concerns, Complaints

Nightingale House is committed to the continual improvement of our services based on our own strategic and charitable aims and on the information and feedback we receive from patients and their families but also from supporters, customers, suppliers, volunteers and all other stakeholders.

There are a number of ways to provide feedback on your experiences of our services:

Talk to us

If you have any compliments, comments, concerns or complaints about any of the services we provide please tell us, we welcome feedback on what we do well and also the areas that we can improve. If you want to speak to a specific member of our team please ask and a suitable appointment can be arranged.

Write to us/email us at the following details:

Mrs Tracy Livingstone
Head of Hospice Governance and Education
Nightingale House
Chester Road
LL11 2SJ



Mr Steve Parry
Chief Executive Officer/Responsible Individual
Nightingale House
Chester Road
LL11 2SJ


Complete the ‘I Want Great Care’

Service user feedback audit available in hard copy at the hospice or on-line at:

Thank you for your time in supporting our quality assurance plans

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