Quality Assurance

Compliments, Comments, Concerns and Complaints

Nightingale House is committed to the continual improvement of our services based on our own strategic and charitable aims and on the information and feedback we receive from patients and their families but also from supporters, customers, suppliers, volunteers and all other stakeholders.

There are a number of ways to provide feedback on your experiences of our services.

Talk to us

If you have any compliments, comments, concerns or complaints about any of the services we provide please tell us, we welcome feedback on what we do well and also the areas that we can improve.

If you want to speak to a specific member of our team please ask and a suitable appointment can be arranged.

Write to us

You can write to us at the following details:

Mr Steve Parry
Chief Executive Officer/Responsible Individual
Nightingale House Hospice
Chester Road
LL11 2SJ



‘iWantGreatCare’ is a service user feedback audit available in hard copy at the hospice or online

Get In Touch

For more information on our Quality Assurance please call 01978 316800 or complete and submit the form below:

    Please be aware the information you provide within this contact form will be saved on our servers and sent to a shared inbox before being forwarded to the relevant department therefore, please do not include any sensitive information within the form. By ticking this box you are agreeing to us storing your information. Please view our privacy policy for further details.