The reception desk is usually manned by volunteers between 9am and 8.30pm Monday to Friday and on Saturday (am/pm) and Sunday (pm only). Please ensure you sign the fire register on the reception desk when entering the building.
The hospice operates a policy of open visiting dependant on patient wishes and current condition; restrictions to immediate family only may be applied in some circumstances. The suitability of times and duration of visits may therefore change please phone the hospice prior to arrival to check if it is appropriate to visit to avoid unnecessary journeys.
Please use designated parking bays. Do not leave your car on roadways as we need to manitain access for emergency vehicles. Between 9am and 4pm, Monday to Friday – the Chester Road Car park is the only available car park for visitors – the out of hours car park is unavailable during these times. If you are likely to be visiting beyond 4pm please move your car to Grove Road for easy access when leaving.
If there are no parking spaces at the hospice please ask for assistance in identifying parking close by. Families are always able to drop off or collect patients or visitors with limited mobility at the front door before parking off site.
Out of Hours – Between 8.30pm and 9am Monday to Friday and at weekends.
Visitors to the in-patient unit should park on the car park situated on Grove Road (out of the Chester Road entrance turn left and left at traffic lights) Please ring the intercom at the gate for staff to open the in-patient unit entrance door situated to the right of the car park entrance.
If the main entrance is locked at any time please use the Grove Road Entrance
The hospice has facilities for family members to stay with patients on the in-patient unit, this service is available at the discretion of the nurse in charge and is limited to families who have been advised to stay close at hand. Information on accommodation locally is available from the hospice.
Health and Safety and Fire Safety
Please read the information in the patient information folders to ensure your safety and the safety of our patients, volunteers and staff. Nightingale House Operates a No Smoking Policy for staff, volunteers and visitors
Drinks and Meals
Visitors are welcome to make drinks in the kitchen located in the middle of the in-patient unit, unfortunately we are not able to provide meals for visitors but are able to provide information if required on local cafes/restaurants or supermarkets. Donations towards the cost of providing tea and coffee etc are gratefully received. Please avoid making drinks when patient meals are being served.
A small shop is situated in the main reception area to purchase drinks and sweets and also any toiletries etc that may have been forgotten. Please note that the shop is closed unless the main reception is open.
Comments, compliments or complaints
We welcome compliments or complaints about the services we provide to patients and families. Comment sheets and also information about our complaints policy and procedure can be found in the information folders at each bedside. The hospice participates in the “I want great care” national audit of patient and carer satisfaction.
Thank you for your understanding and cooperation with these matters.